Is Customer Service Dead?

Last week, I traveled alone for business. It was a quick trip from Fargo to Minneapolis. I don’t know which part thrilled me more: the excitement of the quick trip or the fact that I was ALONE. I know that makes me sound like a terrible person, but hey, it’s true. What I do know is that being in an airport gives a person many opportunities to watch people. I love watching people. One thing … Continue reading Is Customer Service Dead?