Customer Service

June 29, 2017

Why I Like Commissioned Salespeople

Last week, my husband, Jeremiah, and I embarked on what, at least to me and frankly, most of the people I know, is one of the ickiest buying processes a person can engage in. We went car shopping. Ish. First, there’s the fact that I genuinely liked my old car. I had been driving a 2011 Buick Enclave. (I know…I’m not even 40 yet and I’m crushing on a Buick.) She recently rolled over 100,000 […]
June 8, 2017

The One Thing We Keep Missing About Millennials

“Kids these days.” “None of them have any work ethic.” “I’m worried for our future.” Have you ever heard any of these phrases uttered about the youngest generation, typically referred to as Millennials? Have you maybe even uttered them aloud yourself? I’m pretty sure I just said something in a similar vein to a friend I was visiting with at the pool last weekend. Shame on me. It’s easy to point out what the up and […]
May 18, 2017

How Not to Convey Empathy

In today’s video post, I share a quick interaction with my mother when she reminded me of the danger of this simple phrase that we all too commonly say when trying to convey empathy.
May 5, 2017

4 Easy Ways to Support Local Business (And Why It Matters)

Earlier this week, I visited our local hardware store to pick up some paint. This wasn’t just a simple “pick out a color from the giant color wall” kind of project. I asked the poor soul helping me to color match our exterior house paint that wasn’t originally purchased through their store and had been subjected to about ten solid years of sun fading. Good times. I had dragged my three kids with me and […]